SILKISLAND
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Privacy Policy

Last updated: April 23, 2026

1. Introduction

SilkIsland ("we", "our", "us") is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website silkisland.ro.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and Romanian data protection laws.

2. Data Controller

EGO SRL

📍 Ilfov, Romania

📧 Email: contact@Silkisland.ro

📞 Phone: 0775 304 973

3. What Data We Collect

We collect the following personal data when you use our website:

  • Identity Data: Name, email address
  • Contact Data: Phone number, delivery address, postal code, city
  • Transaction Data: Order history, payment method (we do NOT store full card details)
  • Technical Data: IP address, browser type, device information, cookies
  • Communication Data: Reviews, messages sent to us

4. How We Collect Your Data

We collect data through:

  • Account registration and order placement
  • Contact forms and email communication
  • Cookies and analytics tools (Google Analytics)
  • TikTok and Meta Pixel (for marketing)

5. How We Use Your Data

We use your data for:

  • ✅ Processing and delivering your orders
  • ✅ Sending order confirmations and updates
  • ✅ Customer support and responding to inquiries
  • ✅ Improving our website and services
  • ✅ Marketing (with your consent)
  • ✅ Legal compliance (tax invoices, accounting)

6. Data Sharing

We share your data only with:

  • Courier services: Fan Courier, SameDay (for delivery)
  • Payment processors: Stripe (for card payments)
  • Email service: Resend (for order confirmations)
  • Analytics: Google Analytics (website traffic)

We do NOT sell, trade, or rent your personal data to third parties.

7. Data Storage & Security

Your data is stored securely on:

  • Supabase (cloud database, encrypted)
  • Cloudflare infrastructure (secure servers)

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

8. Data Retention

We retain your data for:

  • Order data: 10 years (legal requirement for tax purposes)
  • Account data: Until account deletion request
  • Marketing consent: Until withdrawal

9. Cookies

We use cookies to:

  • Keep you logged in (session cookies)
  • Remember your language preference
  • Track website analytics (Google Analytics)
  • Enable marketing pixels (TikTok, Meta)

You can disable cookies in your browser settings, but this may affect website functionality.

10. Your GDPR Rights

Under GDPR, you have the right to:

  • 🔍 Access: Request a copy of your personal data
  • ✏️ Rectification: Correct inaccurate data
  • 🗑️ Erasure: Request deletion of your data
  • 🚫 Restrict: Limit processing of your data
  • 📤 Portability: Receive your data in a readable format
  • ❌ Object: Object to processing for marketing

To exercise any of these rights, contact us at contact@Silkisland.ro. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites (Instagram, TikTok). We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated date.

13. Contact & Complaints

For privacy-related inquiries: contact@Silkisland.ro

You have the right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP): www.dataprotection.ro